We take your privacy seriously and we are committed to protecting it. We follow the procedures set out in this policy when using your information.
By using this website to give us your information, you accept the terms of this policy and consent to us using your information in accordance with it.
Information Collected
For the purpose of the Data Protection Act 2018, the data controller is Croydon Flower House, whose contact details are shown at the end of this document. We will use the information we collect lawfully to process your order and to provide you with the best possible service.
If you use our services or contact us with an enquiry, we will collect personal information such as your name, contact details, phone number, email address and address. This information is used only to process your order or respond to your enquiry.
We will never collect sensitive information without your consent. We may contact you by telephone, post or email.
Use of Information
Your information will be held on a secure database in the UK and may be accessed by our staff and by those who provide support services to us. We may share information with third parties such as banking/merchant services and third-party suppliers where necessary to fulfil your order. Your order contact details (but not card details) may be passed to relevant suppliers for delivery purposes.
Where you permit it, we may also use your personal information — or allow selected third parties to use it — to provide information on goods or services that may interest you. We will never share your information with third parties for marketing purposes without your explicit consent.
We may provide aggregate Website usage information to third parties, but this will not include anything that identifies you personally.
If we intend to transfer your information outside the European Economic Area (other than to fulfil your order), we will obtain your consent before doing so.
We take care to ensure information we hold is accurate and up to date. Please notify us if your details need amending or deleting. We will respond promptly to such requests.
Use of Cookies
Unless you object when providing your details, our system will issue cookies to your computer when you visit the website. Cookies store small amounts of information about your browsing preferences and make it easier for you to use the site on future visits. They also allow us to monitor traffic and personalise website content.
Most browsers automatically accept cookies, but you can adjust your settings to decline them. Declining cookies may affect site performance. For details on how to configure your browser, please refer to its documentation.
Security
We use security measures to protect your information from unauthorised access, unlawful processing, accidental loss or damage. However, no data transmission over the internet is completely secure. We will take reasonable steps to protect your personal data but cannot guarantee absolute security.
We retain your information for a reasonable period, or as long as legally required. We may disclose information if we sell or transfer any part of our business or where required by law.
You are entitled to request a copy of the personal data we hold about you.
We may amend this Privacy Policy at any time. Substantial changes will be posted on this page.
All comments, queries and requests regarding your information are welcome and should be emailed to us.